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Privacy Policy.
Last updated: 16 September 2026
This Privacy Policy explains how Excelling Fitness & Lifestyle collects, uses, stores and shares personal information when you visit this website, submit an enquiry, book an introductory call or use my services.
1. Who is responsible for your information?
Excelling Fitness & Lifestyle is operated by Arron McCarthy-Gladstone and is based in Abu Dhabi, United Arab Emirates.
For the purposes of applicable data-protection law, Arron McCarthy-Gladstone, trading as Excelling Fitness & Lifestyle, is responsible for deciding how and why your personal information is used.
Contact details:
Arron McCarthy-Gladstone
Excelling Fitness & Lifestyle
Email: excellingprofessionals@outlook.com
2. Information I collect
Depending on how you interact with the website and my services, I may collect:
Your name, email address, telephone number and country or location
Information submitted through website forms
Appointment information submitted when booking an introductory call
Correspondence and records of communications
Information about the service in which you are interested
Information about your goals, lifestyle, training experience and preferences
Health information you choose to provide, including injuries, medical conditions or other information relevant to safe participation
Client questionnaire, consultation and progress information
Basic technical information, such as your device type, browser, IP address and website activity
Information collected through essential cookies and Squarespace’s built-in website analytics
I do not collect payment-card information through this website.
This website and my services are intended for people aged 18 or over. I do not knowingly collect personal information from children through the website.
3. How information is collected
Information may be collected:
Directly from you when you submit an enquiry, contact me or book a call
When you complete a consultation, onboarding or health questionnaire
During the delivery of personal training or online coaching
Through correspondence between us
Automatically through necessary cookies and Squarespace’s built-in website analytics
Through third-party services used to provide website, booking, communication and document-storage functionality
4. How and why information is used
Your information may be used to:
Respond to your enquiry
Arrange and manage an introductory call
Discuss the suitability of coaching, personal training or a one-off plan
Assess whether a service can be provided appropriately and safely
Deliver and personalise an agreed service
Communicate with you about an enquiry, booking or service
Maintain appropriate client and business records
Keep the website secure and functioning correctly
Understand how the website is used and improve its performance
Establish, exercise or defend legal claims
Meet applicable legal, tax, accounting and regulatory obligations
5. Legal reasons for using information
Depending on the circumstances, information is processed because:
You have requested information or asked me to take steps before entering into an agreement
It is necessary to provide an agreed service or fulfil an agreement with you
I have a legitimate business interest in responding to enquiries, communicating with clients, maintaining appropriate records and operating and improving my business
You have provided your consent
Processing is necessary to meet a legal obligation
Processing is necessary to establish, exercise or defend a legal claim
6. Health information
Information concerning your physical or mental health is sensitive personal information and will be treated with additional care.
Relevant health information may be required before personal training or coaching begins so that I can assess suitability, personalise the service and support safe participation. Where required, this information will be collected and used with your explicit consent.
You are not required to provide health information through a general website enquiry. However, if you choose not to provide information that is reasonably necessary to determine whether a service can be delivered safely, I may be unable to provide that service.
You may withdraw consent to the use of your health information by contacting me. Withdrawal will not affect processing that took place before consent was withdrawn. It may, however, mean that I can no longer safely provide the service.
7. Marketing communications
I will only send promotional emails or messages where there is an appropriate legal basis to do so.
Submitting an enquiry or booking an introductory call does not automatically subscribe you to general marketing communications.
You may unsubscribe using the option provided in a marketing message or contact me at excellingprofessionals@outlook.com and ask to stop receiving promotional communications.
Messages relating directly to an enquiry, appointment or active service are service communications and are not marketing messages.
8. Service providers
I use trusted third-party providers where reasonably necessary to operate the website and deliver my services, including:
Squarespace for website hosting, website forms and built-in website analytics
Calendly for arranging introductory calls
Microsoft Outlook for email communications
Google services, such as Google Drive or Google Forms, where used to manage client questionnaires, documents and business records
Professional advisers, accountants, insurers or legal advisers where reasonably necessary
These providers may process information according to their own privacy terms. They may also store or process information outside the United Arab Emirates or outside the country in which you live.
I do not sell, rent or exchange your personal information for another organisation’s marketing purposes.
Google Search Console is used to monitor the website’s presence in Google search results. It does not provide me with personally identifiable information about individual website visitors.
9. International transfers
Some of the service providers I use may process or store personal information in other countries.
Where required by applicable law, reasonable steps will be taken to protect information transferred internationally. These may include using recognised contractual protections, transferring information to a country recognised as providing adequate protection or relying on another lawful transfer mechanism.
10. How long information is retained
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected.
General enquiries that do not result in a service will normally be retained for no longer than 24 months following the last meaningful contact.
Client coaching, consultation and programme records may be retained for the duration of the working relationship and for up to six years afterwards where reasonably required for business, tax, insurance, complaint or legal purposes.
Relevant financial and transaction records may be retained for the period required by applicable tax and accounting laws, even where payment was arranged outside the website.
Health information will not be retained for longer than reasonably necessary for safe service delivery, appropriate record-keeping or the establishment, exercise or defence of legal claims.
If you unsubscribe from marketing communications, I may retain a minimal suppression record so that your preference can continue to be respected.
Information may be deleted earlier where it is no longer required and continued retention is not necessary to meet a legal obligation or establish, exercise or defend a legal claim.
11. Information security
Reasonable organisational and technical measures are used to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Access to client information is limited to those who reasonably require it, and the services used to store or process information are protected through appropriate account-security measures.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Please avoid submitting unnecessary medical or other highly sensitive information through a general website enquiry form.
12. Personal-data breaches
If a personal-data breach occurs, I will investigate it promptly and take reasonable steps to limit any potential harm.
Where required by applicable law, I will notify the relevant authority and affected individuals within the applicable timeframe.
13. Cookies and website analytics
This website uses essential cookies required for it to operate. It may also use Squarespace’s built-in analytics and optional cookies to provide information about website use and performance.
Where consent is required, optional cookies will not be placed unless you accept them through the website’s cookie banner.
You can change your browser settings to block or delete cookies, although doing so may affect how parts of the website function.
The website does not currently use Google Analytics, Meta Pixel or advertising-tracking cookies.
14. Your rights
Depending on the laws that apply to you, you may have the right to:
Ask whether your personal information is being processed
Request a copy of your personal information
Ask for inaccurate or incomplete information to be corrected
Request deletion of your information in certain circumstances
Request that processing be restricted
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request transfer of certain information in a portable format
Complain about how your information has been handled
These rights are not absolute and may be subject to legal exceptions.
To exercise a right or raise a privacy concern, contact:
Arron McCarthy-Gladstone
Excelling Fitness & Lifestyle
Email: excellingprofessionals@outlook.com
I may request information reasonably necessary to verify your identity before responding.
If you are dissatisfied with the response, you may have the right to complain to the relevant data-protection authority in your country or region. Individuals in the United Kingdom can obtain further information from the Information Commissioner’s Office at www.ico.org.uk.
15. Third-party websites
The website may contain links to external websites or services. I am not responsible for the content or privacy practices of those third parties.
You should review the relevant privacy information before submitting personal information to an external website or service.
16. Changes to this policy
This Privacy Policy may be updated to reflect changes to my website, services, providers or applicable requirements.
The latest version will be published on this page with its updated revision date. Where a change materially affects how existing personal information is used, reasonable steps will be taken to bring that change to the attention of affected individuals.
17. Contact
Questions, requests or concerns about this Privacy Policy or the use of your personal information can be sent to:
Arron McCarthy-Gladstone
Excelling Fitness & Lifestyle
Email: excellingprofessionals@outlook.com